We regret that Returns and Refunds cannot be accommodated! However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:
Exchange cannot be accepted on worn, soiled, stained or washed merchandise.
The exchanged item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with anyassociatedaccessories and documentation.
Discounted / special priced items are final sales and will not be eligible for exchanges.
All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be heldresponsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
Delivery fee for the replacement items is to be borne by the customers.
For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make payments for the differences of goods before we deliver the goods.
Please return your purchase to the following address:
Vida Life (M) Sdn Bhd
No. 8, Jalan BK 1/19,
Taman Perindustrian Bandar Kinrara,
Selangor Darul Ehsan, Malaysia.
Please contact us at here or +603 8071 7117 if you have any questions or doubts.